Deliver Cost to Mainland UK (excluding Highlands Of Scotland) is £5.99 Per Order

We have the strongest guarantee in the business

You can order from the World Of Surplus website with complete confidence because we stand behind every item we sell. If you’re not happy for any reason at any time, just return the goods with your information, and we’ll promptly refund your merchandise returned total, or make an exchange, whichever YOU prefer.

Accepted Payment On The World Of Surplus Website
Paying online is simple, we accept Mastercard, Visa and Switch, Solo & Maestro debit cards. Also Visa, Mastercard Credit Cards. If you place an offline order you will be contacted by one of our representatives to arrange payment – this will usually be by cheque or postal order. World Of Surplus
PO BOX 14519,
SHERWOOD ROAD,
Bromsgrove,
Worcestershire,
B60 3BG

Is my transaction secure on your website
Every on-line transaction made within World Of Surplus is transmitted across the Internet using SSL (Secure Socket Layer) encryption. This industry standard method ensures that information sent from your browser is scrambled whilst in transit and decoded when it arrives on our server. We take the issue of security very seriously and have taken every step possible to protect you. Our servers sit behind a state of the art hardware firewall and the computer that handles the card services is a bastion host of the ishop mall servers, and not accessible from the Internet. We have employed the services of one of the countries’ leading security experts who regularly monitors and updates our systems.

What if I do not receive my goods?
Normally, you should receive your goods within 2 working days, but please allow 5 Working days. (except bank holidays). If you do not receive your goods after this period of time, please contact us on sales@worldofsurplus.com with your order number to hand. This number will be included in the e-mail you received when you ordered the goods from our shop. We will strive to resolve the issue immediately. If you are unavailable at time of delivery a card will be left. If you have not recived your order within 5 working days please contact us for tracking details, so that you can contact the courier to arrange delivery for a convinient time. Please note the courier will only keep un-delivered parcels for a limited period, after this they will then be returned to us, if you wish a returned order to be re sent it will be subject to return postage cost

When is my credit card debited?
Your card will be debited as soon as the order is placed This guarantees that the funds are available and that payment will be made to us. If certain items in your order are out of stock or unobtainable we may only partially debit your card order. We are also able to cancel or refund individual items of your order should this become necessary.

What happens if my card authorisation fails?
If the authorisation fails, the most likely explanation is that you have input your card details incorrectly. If this happens, press the back button on your browser and you will be returned to the card input page. Check that all the details are correct, and make any changes necessary before proceeding. If all the details are correct and you still fail to get an authorisation then we advise that you contact your card issuer to establish why your card was not authorised. We will receive your order anyway and may contact you to arrange for alternative methods of payment.

What risks are involved in buying army surplus online?

All personal data, including your card number is transmitted over secure connections, meaning that no-one can 'eavesdrop' and capture your details. In addition to this, your card details are not viewable by us at all, they are simply transmitted over the bank's private X25 network for authorisation and payment transactions. You are protected because the transaction was carried out as 'Cardholder not present.' This means that any payments will be refunded to your card should it be used fraudulently by someone else or you do not receive what you ordered.

Returns Policy
We guarantee all of our products to be as described and free from defects. If however you receive a product which you feel is not as described, please email us or call within 14 days of purchase. We are not responsible for damage caused by mis-use or general wear of items. Items retuned and deemed to have been misused/used and returned will, either be returned to the customer at customers cost or require additional payment.
Please quote your order number which can Be found on your original email conformation. We aim to replace any defective items with replacements. (excluding items that have been mis-used / general wear) If this is not possible we shall refund your money immediately. Sorry we cannot refund any postage costs.
Exchanged items will only be sent after we have received the defective / incorrect size item back from you in the original condition it was sent (ie unused and/or unwashed). We are also happy to exchange goods that are unsuitable or the wrong size, although we will charge additional postage and packing at the standard rate. Please consult our contact details for the return address.

Privacy Policy
We guarantee that we will not pass your details to any other company. all information received from you will be kept completely confidential and will not be disclosed to any other party. The terms and conditions do not affect your statutory rights as a consumer.

Payment
All prices and payments are in UK Sterling. UK Cheques ONLY are accepted, Cheques & Postal orders made payable to World Of Surplus. All major Credit Cards accepted.

Postage & Packing
All orders are sent by either Parcel Force or Royal Mail. When ordering please also include a day time telephone number, in case we need to contact you regarding your order. Postage in the UK (mainland Only) is £5.99 per order (not per item)

EXCHANGES and REFUNDS
If the exchange is due to incorrect size, colour etc. ordered, the return postage of £5.99 (UK Mainland) must be paid for by the customer . Please enclose a cheque or postal order and a short note saying you would like a refund or an exchange, please also include your details and the new size / colour you will require. Un Recorded Returns are sent at your own risk, we will not be held responsible for parcels missing in the post. Please send items recorded delivery, or first class post at your own risk to

World Of Surplus
PO BOX 14519
SHERWOOD ROAD,
Bromsgrove
B60 3BG